Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can diagnose and repair garage door sensor issues within a single visit, typically 30-60 minutes. Our technicians arrive with fully stocked trucks containing the most common replacement parts. For standard sensor misalignment or cleaning issues, repairs are often completed in under 30 minutes. If sensor replacement is needed, we carry multiple brands in our inventory for same-day installation. We offer next-day service appointments and emergency same-day service for urgent situations.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor problems are commonly caused by several factors: misalignment from accidental bumps or settling, dirt and debris buildup on the sensor lenses, damaged wiring from pests or wear, moisture damage, direct sunlight interference, and age-related failure. Sometimes it's as simple as dead batteries in wireless sensors. Our technicians perform a comprehensive diagnostic to identify the root cause and provide the most cost-effective solution, whether that's a simple cleaning, realignment, or complete sensor replacement.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes! We understand that a new insulated garage door is a significant investment. We partner with trusted financing providers to offer flexible payment plans with competitive rates. Options include 0% APR for qualified buyers on 12-month terms, low monthly payment plans extending up to 60 months, and no prepayment penalties. Our team will walk you through the options during your free estimate consultation. Insulated doors typically pay for themselves through energy savings, increased home value, and reduced noise levels.

Question 4

What brands of garage doors do you install?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and more. We also offer custom solutions from specialty manufacturers. Learn more about our [installation services](/services#installation) or check our [material selection guide](/blog/garage-door-material-selection-guide) for help choosing.

Question 5

How long does a typical garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours, while a double door may take 4-6 hours. This includes removal of the old door, installation of the new door and opener, testing, and cleanup. [Request an installation quote](/contact) or read about our [installation process](/services#installation).

Question 6

What is included in your preventive maintenance service?

Accepted Answer

Our [comprehensive maintenance service](/services#maintenance) includes: visual inspection of all components, lubrication of moving parts, safety sensor testing, balance testing, opener force adjustment, weatherstripping inspection, hardware tightening, and a written report. Learn more about [preparing your garage door for storms](/blog/preparing-garage-door-storm-season).

Question 7

Do you offer same-day emergency service?

Accepted Answer

Yes! We offer [24/7 emergency service](/services#emergency) for urgent garage door problems like broken springs, doors off track, security issues, or doors that won't close. Our emergency technicians can typically arrive within 2-4 hours. [Call us now](/contact) at (425) 225-3377.

Question 8

What warranty do you provide on your work?

Accepted Answer

We stand behind our work with a 1-Year Warranty on All Work. This covers both parts and labor for any issues related to our [repair](/services#repair) or [installation](/services#installation) work. Many of our products also carry manufacturer warranties ranging from 3 years to lifetime coverage.

Question 9

How often should I have my garage door serviced?

Accepted Answer

We recommend annual [preventive maintenance](/services#maintenance) for most garage doors. If your door sees heavy use or you live in areas like [Snoqualmie](/service-areas/snoqualmie) with extreme temperatures, semi-annual service is advisable. Read our [safety testing guide](/blog/safety-reversal-testing-guide) for monthly DIY checks.

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